Terms of service

1. Overview & Acceptance of Terms

By participating in any of our offerings or using our website, you agree to abide by these Terms & Conditions. If you have any questions or concerns, feel free to reach out to us. We're here to make your experience with us enjoyable and memorable. Thank you for choosing Studio Ceramica.

2. Eligibility

For participants under eighteen (18) years of age, parental or guardian consent is required and supervision may be required. Participants under sixteen (18) must register along with a parent or guardian.

3. Minimum Attendance Requirement

All classes and workshops require a minimum of four (4) registered participants to proceed. If the minimum enrolment is not met, Studio Ceramica reserves the right to cancel the class. Participants will be notified at least forty-eight (48) hours in advance and offered the option to rebook into a future class or receive studio credit.

4. Studio Environment

We aim to create a positive and welcoming studio environment where everyone can enjoy their time creating art together. We respectfully ask that all participants keep noise levels low and remain considerate of others. In order for everyone to feel safe and comfortable in our studio, any form of harassment, discrimination, or disruptive behaviour will not be tolerated. Please follow the instructions given by our staff and make sure to follow all safety guidelines to ensure a smooth and enjoyable experience. For the safety and well-being of all participants, the use of alcohol or drugs during studio activities is not allowed unless specifically permitted during special events. If any participant's behaviour is deemed unsafe, disruptive, or inappropriate, Studio Ceramica reserves the right to ask them to leave without a refund or credit. Thank you for your cooperation.

5. Late Arrival Policy

We kindly ask that you arrive fifteen (15) minutes before the scheduled start of class to ensure a smooth and enjoyable experience. Please understand that late arrivals may not be able to join once instruction has begun, as this can disrupt the class and compromise safety. Any missed instruction due to late arrival is the participant's responsibility. Unfortunately, we are unable to offer refunds, credits, or rescheduling for late arrivals.

6. Bookings, Cancellations & Transfers

6.1 Classes & Workshops

Please be aware that all bookings for our classes and workshops are non-refundable. If you are unable to attend, please give us at least seven (7) days' notice so we can reschedule or transfer your spot to another participant. We appreciate your cooperation and look forward to seeing you at our studio. This policy also applies if your booking was made within the 7 day window.

Due to the tight scheduling and iterative, skill-building nature of our 4-week classes, individual sessions within these series cannot be rescheduled. Please make sure you are available for all four sessions prior to registering. No refunds will be issued. 

6.2 Private and Special Events

A non-refundable deposit of fifty percent (50%) is required at the time of booking. If you need to cancel or reschedule a private event, please notify us at least seven (7) days in advance to rebook into a future date. The deposit is non-refundable but may be applied to the rebooked event. If the number of participants decreases after booking, the portion of the deposit corresponding to each removed participant is forfeited. Cancellations or reschedule requests made with less than seven (7) days' notice forfeit the full deposit.

7. Materials & Equipment

Participants are required to use studio-provided clay to protect the kiln and maintain quality standards. Unlimited clay is available for registered participants, and any unused clay must remain in the studio. Tools and equipment should be used correctly and only for their intended purpose. Any damage, malfunction, or safety concerns should be reported to staff promptly. Please note that personal belongings brought into the studio are the participant's responsibility, and Studio Ceramica is not responsible for any lost, stolen, or damaged items.

8. Labeling & Organization

All works must be clearly labeled using the post-it notes provided by the studio. Proper labeling ensures organization, safe storage, and accurate identification for firing and pickup. Unlabeled or improperly labeled items may be discarded.

9. Studio Ceramica's Commitment to Quality

Pottery is a combination of art and science. Breakage, warping, cracking, or glaze irregularities may occur during drying and firing. While every piece is handled with care, Studio Ceramica cannot guarantee the survival or final appearance of any piece. Glaze results, surface finishes, and final outcomes are not guaranteed to match examples, samples, or expectations. No refunds, credits, or remakes will be issued for breakage or aesthetic outcomes. If you have any concerns about your pottery, please don't hesitate to reach out to us. We value your satisfaction and will do our best to address any issues that may arise.

10. Photography & Media Policy

Please note that Studio Ceramica reserves the right to use any photographs or videos taken during classes or events for marketing and promotional purposes. If you prefer not to be included in any media, be sure to inform our staff before the session begins.

11. Health, Safety & Assumption of Risk

Participation in studio activities involves inherent risks, including but not limited to exposure to dust, chemicals, sharp tools, rotating equipment, hot surfaces, and heavy objects. By participating, you voluntarily assume all such risks and acknowledge that injuries, accidents, or property damage may occur. Participants must notify studio staff of any relevant medical conditions, injuries, or allergies prior to participation. Kilns and restricted equipment may be operated only with explicit staff consent and supervision.

12. Liability, Waiver & Indemnity

Please note that by participating in studio activities at Studio Ceramica, you are agreeing to release the studio from any liability and to indemnify and defend the studio against any claims arising from your actions. You will be asked to sign a waiver to accept these terms upon arrival at the studio.

13. Pick-Up of Finished Work

Studio Ceramica will notify participants when fired pieces are ready for pickup. Finished work must be collected within one (1) month of notification. Items not collected within this timeframe may be discarded due to space and safety constraints.

14. Force Majeure

Please note that Studio Ceramica is not responsible for cancellations, interruptions, or delays due to circumstances beyond our control, such as power outages, severe weather, building access restrictions, government mandates, or instructor unavailability. If such situations arise, we will offer you the choice to reschedule or receive studio credit. Please understand that refunds cannot be issued in these cases. Thank you for your understanding.

15. Intellectual Property

All Studio Ceramica branding, content, designs, and materials are the exclusive property of Studio Ceramica and may not be reproduced without written permission. By submitting feedback, ideas, images, or testimonials, you grant Studio Ceramica a non-exclusive, royalty-free license to use such materials for promotional or operational purposes unless otherwise agreed in writing.